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ITIL® Foundation, ITIL 4 edition eBook

The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

ITIL Foundation, ITIL 4 Edition will:

  • Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • Explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam
  • Act as a reference guide that practitioners can use in their work, further studies and professional development

ITIL® Foundation Handbook 3rd ed. (2012) eBook

Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This publication provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

ITIL® Service Lifecycle Publication Suite eBook

ITIL is the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors. This suite of five core ITIL publications provides best-practice guidance across the entire IT service management lifecycle, and includes ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement. These publications offer a practical step-by-step approach to the management of IT services. Buy them as a full publication set for a significant cost saving against purchasing the titles individually.

ITIL® Practitioner Guidance eBook

ITILĀ® Practitioner Guidance is the essential reference text which accompanies AXELOS' ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.

The main changes in the 2nd impression include:

  • Update to overall design and presentation
  • Editorial corrections to improve overall readability in addition to improving the ease and accuracy of translation
  • Revised Acknowledgements

ITIL® Continual Service Improvement eBook

Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.

It is essential for IT services to keep pace with changing business needs. This publication describes best practices to identify opportunities for improvement in each stage of the ITIL lifecycle, with a focus on effectiveness across services, processes and costs.

ITIL Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

ITIL® Service Strategy eBook

ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practices needed for a service strategy that delivers results and achieves business goals.

The service strategy stage of the ITIL service lifecycle is crucial for defining an IT service strategy that operates effectively within its business context. Valuable on its own, ITIL Service Strategy will give even greater benefits when used as part of the fully integrated approach described by the other core publications within the ITIL lifecycle suite.

This publication represents the combined experience and knowledge of practitioners from across the world, offering a framework for quality IT services, together with the processes, functions and capabilities needed to support them.

ITIL® Service Transition eBook

The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations.

ITIL Service Transition describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.

This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed for any IT, procurement, or quality assurance professional looking to develop expertise in the delivery of change.

ITIL® Service Design eBook

The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time.

Understanding IT practices, processes and their governing policies will lead to excellence in IT service design. This publication describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs. Valuable on its own, ITIL Service Design will give even greater benefits when used as part of the fully integrated approach described by the other core publications in the ITIL lifecycle suite.

This publication represents the combined experience and knowledge of practitioners from across the world. It contains the knowledge and skills needed to design IT solutions that consistently meet customers' requirements and deliver targeted benefits to businesses.

ITIL® Service Operation eBook

The ITIL Service Operation stage of the ITIL framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. ITIL Service Operation also includes the day-to-day management of technology needed to deliver and support services.

The efficient delivery of agreed services is essential to maintain business satisfaction and confidence in IT. It reduces the risk of service outages, and ensures that authorized levels of access are consistently available.

The guidance included in this publication describes the processes, technology, and activities required to deliver services, and also the people who control how practices are applied. It is relevant for any professional involved in the management of services, but particularly IT managers and practitioners, IT operations and support, service desk management and staff, technical management staff and application management personnel.

Passing your ITIL® Managing Across the Lifecycle Exam eBook

Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification.

Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge.

Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management.