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ITIL® V3 Release, Control and Validation Certification Training Special Offer! Accredited Course + Exam ONLY $595

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Video Title
Length
00: Course Introduction: ITIL® 2011: Release, Control & Validation
10 min
01: Exam Tips
7 min
02: Service Management as a Practice Part 1
26 min
03: Service Management as a Practice Part 2
21 min
04: Service Management as a Practice Part 3
15 min
05: Service Asset & Configuration Management (SACM) Part 1
28 min
06: Service Asset & Configuration Management Part 2
25 min
07: Service Asset & Configuration Management Part 3
19 min
08: Change Management (ChM) Part 1
21 min
09: Change Management Part 2
20 min
10: Change Management Part 3
24 min
11: Change Management Part 4
26 min
12: Request Fulfillment Part 1
21 min
13: Request Fulfillment Part 2
24 min
14: Release and Deployment Management Part 1
26 min
15: Release and Deployment Management Part 2
21 min
16: Release and Deployment Management Part 3
15 min
17: Release and Deployment Management Part 4
18 min
18: Release and Deployment Management Part 5
12 min
19: Release and Deployment Management Part 6
27 min
20: Service Validation and Testing Part 1
21 min
21: Service Validation and Testing Part 2
13 min
22: Service Validation and Testing Part 3
25 min
23: Change Evaluation Part 1
24 min
24: Change Evaluation Part 2
16 min
25: Knowledge Management Part 1
25 min
26: Knowledge Management Part 2
19 min
27: Service Management Technology
20 min
Total:
9 hrs 29 mins
Meet Your Instructor

Dr. Suzanne Van Hove

Dr. Suzanne Van Hove. owner of SED-IT, has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large and small organizations around the globe have benefited from her proprietary approach. With over 25 years’ experience, Suzanne brings a wealth of knowledge to every engagement – either in the classroom or boardroom. In 2011, Suzanne was recognized the itSMF USA ‘Industry Knowledge Contribution’ Award for her achievements in academia and industry.

 

Get Your Course Materials

Course Materials

When you purchase this course you will receive access to these materials.

  • Student Guide
  • Enlarged Slides
  • Exercise Guide
  • Training Plan
  • Course Syllabus
  • Sample Exams
  • 2011 Summary of Updates
  • ITIL Maturity Model Information
  • ITIL Certification Scheme
  • PMP PDU Information
Course Links

Course Links

These links are activated when you purchase this course.

  • Course Survey
Course Transcript

Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript, or print a course completion certificate.

Certificate of Completion

Certificate of Completion

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

How to Take Your Exam

GogoTraining's ITIL® 2011: Release, Control and Validation course is Accredited by AXELOS and PEOPLECERT and fully qualifies you to sit for the ITIL Release Control and Validation exam. 

10% Off Your ITIL Release, Control and Validation Exam

Get your exclusive 10% discount when you purchase your ITIL Release Control and Validation Exam from GogoTraining

PEOPLECERT's price: $399/Your Price: $359.  You Save $40.

All exam orders are processed within 24 hours Monday to Friday.  Once your exam is ordered you will receive an immediate informational email directly from PEOPLECERT which will include a link for you to register and take your exam.  if you have any questions, Contact GogoTraining.

How GogoTraining Prepares You to Pass Your Exam

All GogoTraining ITIL courses come with a Training Plan to help you master the material in the course and 2 sets of Official Sample Exams for you to take upon completion of the course and the course exercises so you can test your knowledge.  At the end of the course you will receive a Certificate of Completion from GogoTraining.  In order to be considered Certified in this area you will need to take the Official ITIL Exam given by PEOPLECERT.

Course Transcripts and Certificates of Completion come with this course and you will use these official documents to verify that you took the required and accredited training to qualify to sit for the official examGogoTraining's ITIL® 2011: Release, Control and Validation course is Accredited by AXELOS, EXIN and PEOPLECERT.

Certification Requirements

To be eligible for the examination leading to the ITIL® Release, Control and Validation Certificate, the candidate must fulfil the following requirements:

  • Undertake at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • 2 to 4 years professional experience working in IT service management is highly desirable
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
  • It is also recommended that candidates should complete a minimum of 12 hours of personal study by reviewing the syllabus and the pertinent areas within the ITIL® Service Transition and ITIL® Service Operation core guidance in preparation for the examination.

The ITIL® Release, Control and Validation Exam is an 8 question multiple choice scenario-based exam and you may take up to 90 minutes to complete it. Each question will have four possible answer options, one of which is worth five marks, one which is worth three marks, one which is worth one mark, and one which is a distracter and achieves no marks.

A passing mark is 70% or higher. When you pass your exam you will receive 4 credits toward your ITIL® Expert certification.

How to receive your PMI PDU's

Instructions on how to receive PMI PDU's can be found in the Get Your Course Materials section of this page.

Ask the Instructor a Question

QA Forum

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.

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